FAQ
Quick answers to common questions about orders, delivery, payment and returns.
English · In case of interpretation differences, the French version prevails.
Which payment methods are available? 2Checkout.
Can I checkout as a guest? Yes, guest checkout is available.
How can I track my order? From your account area or the confirmation email.
Which countries do you deliver to? Belgique, France, Luxembourg, Pays-Bas, Allemagne.
Which carriers are used? DHL / DPD with a maximum announced lead time of 14 days.
How can I contact support? Email only: support@atelier-kelvin.com.